Ciphertainment Privacy Policy

The Short Version (for Players)

• You do not need an account to play GenX Defenders, and we never ask for your name, your age, your email address, or anything about your family.
• The only things we keep about you are the defender code name you pick and your score.
• Your code name and score can appear on our public leaderboard, where anyone can see them. Pick a fun code name, never your real name.
• If you want your code name taken off the leaderboard, ask us, or ask a parent, guardian, or teacher to ask us. We will take it down.
• We never sell your information, and we never show you ads.
• If something seems wrong, tell a parent, guardian, or teacher, or email us at support@ciphertainment.com.

The rest of this Privacy Policy explains the details.

Ciphertainment is a brand of TechniRise Consulting Inc., a company based in Saskatoon, Saskatchewan, Canada. TechniRise Consulting Inc. is responsible for the information described in this Privacy Policy. In this Privacy Policy, "Ciphertainment," "we," "us," and "our" refer to TechniRise Consulting Inc. operating as Ciphertainment.

GenX Defenders ("GenX Defenders," the "Game," or the "Service") is an educational cybersecurity action-adventure game for players aged 8 and older. It teaches privacy, online safety, and digital defense skills through gameplay. Because many of our players are children, we treat every player as a child when it comes to their information, as explained in Section 7.

GenX Defenders is currently available as a free demo for PC, which can be downloaded from our website, and for mobile devices through the Apple App Store and Google Play. The demo does not use accounts, does not ask players for personal details, and does not take payments.

We practice what the Game teaches: we collect as little information as we can, and we explain plainly what we do with it.

1. What This Privacy Policy Covers

This Privacy Policy covers:

• the GenX Defenders demo for PC and mobile devices;
• the leaderboard published on our website; and
• the ciphertainment.com website, including our contact and support form.

It applies to players, to parents and legal guardians, and to anyone who contacts us. If a child is playing GenX Defenders, references to "you" may also mean the child's parent or legal guardian.

2. Information We Collect

2.1 From Players

When someone plays the GenX Defenders demo, we collect only:

• the defender code name the player chooses when starting the Game; and
• the player's game results, which are the challenges completed, experience points (XP) earned, and level reached.

We do not ask players for their name, age, date of birth, email address, telephone number, address, school, or photograph, and the demo has no chat, messaging, or free-text fields other than the code name.

2.2 From People Who Contact Us

When someone uses the contact and support form on our website, we collect:

• first name;
• last name;
• email address;
• the topic of the request, chosen from a list: starting as a partner, educational partner, institutional partner, business partner, general inquiry, support request, or feedback;
• the message; and
• whether the person would like to receive updates about Ciphertainment challenges and news. This box is unchecked unless the person ticks it.

When someone emails us directly, we collect their email address and whatever they include in the message.

We use this information to respond to the request or inquiry and to keep a record of it.

Updates about challenges and news. We send updates only to people who tick the updates box. Every update includes a link to unsubscribe, and you can also unsubscribe by emailing support@ciphertainment.com. We process unsubscribe requests within 10 business days. We never send updates to anyone who has not asked for them, and we never share or sell our mailing list.

The form is meant for adults. We ask children to have a parent, guardian, or teacher contact us for them. If we learn that a child has sent us their name or email address, we use it only to reply, we do not add it to our mailing list, and we then delete it.

2.3 Technical Information

Our website and hosting providers automatically create technical logs when someone visits the site or plays the demo. These logs may include an IP address, browser or device type, the pages visited, and the date and time. We use them only to keep the site working and secure.

When the mobile version is downloaded, Apple and Google handle the download under their own privacy policies. They may give us aggregated statistics, such as the number of downloads, and crash reports from people who have agreed to share them with app developers. This information does not tell us who a player is.

We do not use cookies, analytics tools, or similar technologies to track visitors, build profiles, or advertise.

3. What We Do Not Collect or Do

• We do not create player accounts in the demo, so there are no usernames, passwords, or email addresses.
• We do not ask players their age and do not knowingly collect any personal information from a child.
• We do not collect precise location, photographs, videos, voice recordings, biometric information, health information, or financial information.
• We do not take payments. The demo is free.
• We do not sell or share anyone's information.
• We do not show advertising of any kind.
• We do not use anyone's information to build advertising or marketing profiles.
• We do not use information to make automated decisions about players.

4. Defender Code Names and the Leaderboard

4.1 Choosing a Code Name

Every player chooses a defender code name when starting GenX Defenders. The box where the code name is entered tells players not to use their real name, because the code name can be published online.

A code name should never include a player's real name, family name, school, birth year, email address, telephone number, or anything else that identifies them or someone else.

4.2 What the Leaderboard Shows

The leaderboard is published at https://www.ciphertainment.com/community and can be seen by anyone who visits that page, including people who do not play the Game. It shows only:

• the player's defender code name;
• the number of challenges completed;
• experience points (XP) earned; and
• the level reached.

It shows nothing else about a player: no real name, age, location, email address, device information, or photograph.

Players are added to the leaderboard automatically when their score is high enough to place on it.

4.3 Coming Off the Leaderboard

A player, parent, guardian, or teacher can ask us to remove a code name and score from the leaderboard at any time by emailing support@ciphertainment.com with the code name. You do not need to give a real name or prove who you are to have an entry taken down. The form on our website can also be used, by choosing "Support request" and including the code name in the message, but it asks for a name and email address, so emailing us is the better choice for a child. We will remove the entry within 30 days, and usually much sooner.

Search engines and other websites may already have copied a leaderboard page before an entry was removed. We cannot control those copies, which is why players should never use a real name as a code name.

5. How We Use Information

We use the information described in Section 2 to:

• run the Game and save game results;
• publish the leaderboard;
• answer support requests, questions, feedback, and partnership inquiries;
• send updates about challenges and news to people who have asked to receive them;
• remove leaderboard entries when asked;
• keep the Game and website working and secure;
• find and fix technical problems;
• understand in general terms how the Game is being used, so we can improve it; and
• comply with the law.

6. When We Share Information

We do not sell or share information for anyone else's purposes. We disclose it only as follows.

Service providers. We use service providers that handle information on our behalf. We require them by contract to keep it confidential and secure, and to use it only for the services we ask of them. Our current service providers are:

• Vercel Inc. (United States), which hosts our website, the PC version of the Game, and the leaderboard database; and
• Microsoft Corporation (United States), which provides our email service, obtained through GoDaddy. Support form submissions and messages sent to support@ciphertainment.com are received and stored there.

App stores. The mobile version of GenX Defenders is distributed through the Apple App Store and Google Play. Apple and Google operate those stores under their own privacy policies.

Legal reasons. We may disclose information where we reasonably believe it is necessary to comply with the law or a valid legal process, to investigate suspected abuse, to keep the Service secure, to protect anyone's safety or rights, or to establish or defend legal claims.

Business transfers. If TechniRise Consulting Inc. is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, and we will take reasonable steps to ensure it continues to be protected as described here.

7. Children's Privacy

GenX Defenders is made for children as well as adults. We treat every player as a child, whatever their actual age, and we apply the same protections to everyone. That is why we do not ask players how old they are: we do not need to know, because no player is treated less protectively than a child would be.

We designed the demo so that it does not collect personal information from anyone.

• We do not ask players for their name, age, contact details, or anything about their family.
• We do not use children's information for advertising, marketing, or profiling.
• We never sell children's information.
• We do not build profiles of players or track them across other websites or apps.
• A parent or guardian can ask us what we hold about their child's code name, have it corrected, or have it and the leaderboard entry deleted, by contacting us as described in Section 12.

The only thing published about a player is the code name they chose and their score. Because a code name is chosen by the player, we ask players in the Game not to use a real name, and parents or guardians can ask us to remove any code name that gives away who a player is.

If we add features in the future that would collect personal information from players, we will continue to treat every player as a child. That means we will obtain consent from a parent or guardian for every account, rather than relying on players to tell us their age, and we will update this Privacy Policy before those features launch.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, disclosure, alteration, loss, and misuse. These include encryption of our website and Game traffic, restricted administrative access, and keeping the amount of information we hold to a minimum.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. How Long We Keep Information

When information is no longer needed, we delete it or strip out anything that could identify a person. We may keep information longer only where the law requires it, or where it is needed to establish or defend a legal claim.

10. Your Privacy Rights

You, or a parent or guardian acting for a child, can ask us to:

• tell you what information we hold and how we use it;
• give you a copy of it;
• correct anything that is wrong;
• delete it, including a leaderboard entry; and
• stop using it, including unsubscribing from updates.

Contact us as described in Section 12. We will respond within 30 days. If a request is complex and we need longer, we will tell you within those 30 days and explain why.

For leaderboard removal requests, we do not ask for identification, as described in Section 4.3. For other requests, we may need enough information to locate what you are asking about.

We will not treat anyone differently for exercising these rights.

11. Where Information Is Processed

We are based in Canada, and our service providers may store or process information in Canada, the United States, or other countries. When information is handled outside the country where it was collected, it may be subject to the laws of that country, including laws allowing courts, law enforcement, and government authorities to access it. We require our providers to protect the information and use it only for the services we ask of them.

GenX Defenders is published in English on the open web, so people outside Canada can play it. This Privacy Policy applies to every player, and where the law where you live gives you stronger rights, we follow that law.

12. Contact Us

For any question, concern, or request about this Privacy Policy or about a leaderboard entry, contact our Privacy Officer.

TechniRise Consulting Inc. (operating as Ciphertainment)

Privacy Officer: Ola Odugbesan

Mailing address: PO Box 32098, Saskatoon RPO Erindale, SK S7S 1N8, Canada

Email: support@ciphertainment.com

Phone: +1 (888) 462-4815

Website: https://www.ciphertainment.com

To have a code name removed from the leaderboard, tell us the code name. Nothing else is needed.

13. Privacy Breaches

If a security incident affects the information we hold, we will contain and investigate it promptly. Where a breach creates a real risk of significant harm, we will report it to the Office of the Privacy Commissioner of Canada and notify affected people, or their parents or guardians, as soon as feasible. We will also make any other notification the law requires, and we keep a record of every breach for at least 24 months.

14. Complaints

If you have a concern about how we have handled information, please contact us first so we can look into it. If you are not satisfied with our response, you can contact a privacy regulator:

• Canada: Office of the Privacy Commissioner of Canada, https://www.priv.gc.ca, toll-free 1-800-282-1376
• United States: Federal Trade Commission, https://reportfraud.ftc.gov, 1-877-382-4357
• Elsewhere: the privacy or data protection authority where you live

15. Changes to This Privacy Policy

We will update this Privacy Policy when the Game or our practices change, including before we launch player accounts, paid features, or any other feature that collects more information from players. Any such update will keep the commitment in Section 7 to treat every player as a child. When we make a material change, we will post the updated policy on this page, change the "Last Updated" date, and give notice where the law requires it.

16. Staying Safe: Tips for Players

GenX Defenders is here to help you learn how to protect yourself online, so here is the first lesson.

Never share any of these, in the Game or anywhere else:

• your full name;
• your home address;
• your school's name;
• your telephone number;
• your passwords;
• photographs of yourself;
• where you are; or
• anything about someone else.

Never use any of these as your defender code name. Your code name is published on the leaderboard, where anyone can see it.

We will never ask you to share a password with anyone through the Game. Parents, guardians, and teachers: we encourage you to talk with young players about what is safe to share online.

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